CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at +91 9663383283 or send us an email at sangeeta@urbandhara.com

FAQ

 
How do I track my order and what are you delivery options?
 

We will send you an email with your tracking information once your order is dispatched. Shipping is free for orders within India.

We have partnered with India Post (speed post) for domestic shipping. We will deliver to all the locations in the country covered by India Speed Post.

 

Your order will reach you within a period of 7 working days, not including weekends and public holidays from the time you place your order.

What is your exchange policy?
 

Urban Dhara products are handmade with love and care. We hope you never need to exchange or return them.

 

Please take some time to go through the product description and size chart. Please refer to our size chart carefully, before making your purchase.

 

We are happy to clarify your queries on size, measurements and fit if you email us on sangeeta@urbandhara.com before you make your purchase.

We offer exchange of garments in sizes only. Sarees & accessories such as bags cannot be exchanged or returned. 

What is your exchange procedure?

To initiate an exchange, please send us an email within 24 hours of receiving the product to sangeeta@urbandhara.com. Please ensure the product reaches us within 7 working days of notifying us over email,

 

The product needs to be unused, with tags and labels intact. Please note, we will not accept products sent to us without a prior email.

 

The shipping charges of the exchanged product will be borne by the customer. Shipping time frame mentioned in the shipping section is applicable for the exchanged products.

 

In case a size is not available, we will provide a store credit voucher valid for 3 months.

 

Shipping Address for Exchange:

Urban Dhara

734, 1st floor, 22nd main 12th cross, JP Nagar 2nd phase, Bangalore 560078

How do I return an item?
 

We do not accept returns and cancellations unless the received product is defective or damaged. In such an eventuality, please email us within 24 hours of receiving the product to sangeeta@urbandhara.com

Do you provide International delivery?
Not just as yet.
However, we are working on it.

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